Why does it take so long to upload my files?
There are many factors to file upload times. These include the number and size of your files, the speed of your computer, the speed of your connection to the Internet, how busy the Internet is at the time you are uploading the file, the speed of our connection to the Internet, the speed of our computer, and how many other clients are uploading to our computer at the time of your upload.
We have a fast T1 connection to the Internet and a powerful server computer ready to accept your uploads, and are constantly working to improve upload times.
You can test out the speed of your Internet connection using this online tool:
Why am I not receiving confirmation emails about my orders?
Your spam filter may be rejecting our confirmation emails as potential spam. To ensure that you receive confirmation emails in your inbox, please add firstname.lastname@example.org into your email contacts list.